The Hanoi People's Committee on August 5 held a conference to review the progress of tasks related to receiving and processing administrative procedures.

These tasks were assigned under Official Dispatch No. 4173/UBND-ĐMPT dated July 21, 2025, and Directive No. 11/CT-UBND dated July 24, 2025, issued by the Chairman of the municipal People's Committee.

Vice Chairman of the Hanoi People's Committee Truong Viet Dung chaired the meeting.

Participating delegates included leaders of the Hanoi Public Administrative Service Center, representatives from departments and agencies, leaders of communes and wards, and government officials and public employees involved in processing administrative paperwork.

Dung thanked and commended the dedication, commitment, and determination of officials in all 126 communes and wards for their efforts in carrying out the assigned tasks.

He emphasized that the meeting was not only for evaluating results but more importantly for identifying areas of delay or confusion and agreeing on practical solutions.

The Vice Chairman called for synchronization and efficiency across different levels and units.

Praising the creativity and dedication shown by many agencies, Dung also acknowledged that some challenges remain and need to be resolved quickly.

He encouraged those working directly with administrative procedures to speak openly about the issues they face and suggest practical solutions to help achieve the city's common goals.

"The city will continue to stand by all units and help resolve their difficulties," he said. "Each unit must clearly define its roadmap and avoid delays. Any problems must be clearly identified and resolved starting from this very meeting."

At the conference, Director of the Hanoi Department of Science and Technology Tran Anh Tuan reviewed the key contents of Directive No. 11/CT-UBND, while Deputy Director of the Hanoi Public Administrative Service Center Hoang Van Bang reported on the progress of implementing Official Dispatch No. 4173/UBND-DMPT.

During discussions, representatives from several communes and wards raised concerns about difficulties in receiving and handling administrative procedures.

These included underperforming software systems that are not user-friendly for staff or citizens, overly complex online forms that require re-entering information, and the overuse of certified copies.

Other problems included inconsistent definitions of online and fully digital applications, and lack of interoperability among different software platforms, forcing staff to switch between systems and waste time.

Several delegates noted that the two-level local government model has streamlined administrative structures, but rising demand for administrative services from citizens and businesses has increased pressure on frontline officials.

They proposed that after the 45-day digital transformation campaign ends and support teams withdraw, the city should have a plan to help localities continue delivering services effectively.

Representatives from the Hanoi Public Administrative Service Center, the Hanoi Communication, Data, and Digital Technology Center, the Hanoi Department of Justice, and MobiFone Corporation responded to several concerns raised at the conference.

Concluding the meeting, Vice Chairman Dung appreciated the candid and responsible feedback from participants.

He praised Thuong Phuc and Thuong Tin communes for their innovative approaches in increasing the rate of online administrative processing.

He acknowledged that many issues still exist in infrastructure, personnel, and coordination between units.

Dung urged communes and wards with low online application rates to find effective solutions to improve their performance on the National Public Service Portal.

In the coming time, he said he would personally hold virtual meetings with localities by region to resolve software-related issues.

He directed the Hanoi Department of Science and Technology to monitor actual conditions closely, support departments and grassroots authorities, and report issues beyond their authority to the municipal People's Committee.

The Hanoi Public Administrative Service Center was tasked with continuing training and providing technical guidance for all staff involved in handling administrative tasks at public service points across the city.

The center will also deploy mobile services to support people with meritorious service and vulnerable groups in accessing administrative procedures conveniently.

Additionally, the center must work with MobiFone to promptly address system issues to ensure that online submissions by residents and businesses proceed smoothly and without disruption.

All departments and local governments must review and eliminate any unnecessary requirements for certified copies and strictly prohibit overuse when processing documents.

The Office of the Hanoi People's Committee will coordinate with relevant units to monitor progress and quality, recommend rewards for well-performing units, and discipline those that show delays or lack responsibility.

Sharing with the pressure faced by grassroots officials, Dung stressed that in this "build-as-you-run" phase, leadership plays a key role in being decisive, accountable, and encouraging staff on the ground.

He reiterated the goal of completing all assigned tasks successfully in celebration of the 80th anniversary of the August Revolution and National Day on September 2, as a message of Hanoi's forward-thinking mindset.

He confirmed that the city will continue to support units by resolving legal, technical, and resource-related difficulties to ensure the successful completion of all tasks.

To date, the Hanoi Public Administrative Service Center has configured all 2,089 administrative procedures, covering 100% of services on the city's public service portal.

Between July 1 and 31, 2025, a total of 71,710 administrative documents were paid for online through the digital public service system.

From July 1 to 31, the Hanoi Bar Association deployed more than 200 lawyers on a rotating basis to provide free legal consultations for individuals and organizations at 126 commune- and ward-level public service points, with over 1,150 sessions conducted.